"I was first introduced to Hourglass Watch and Jewelry through Palladio Jewellers on my recent watch purchase. Stephen and his team demonstrated exceptional service and the whole experience was very professional and seamless. I would definitely recommend Stephen and his team and highly recommend their services for your next purchase. Super great guys and a pleasure to business with."
"I have bought quite a few watches from Steve over the years, all were precisely described, well photographed and priced right. He is one of the few people in the world from whom I would buy a watch, based solely on his description."
"I have known Steve over the past 20 years. His work has always been outstanding and communication has been very prompt. Over the years, I have bought many watches and they have always been in great shape or recently serviced. I trust Steve so much that if I am buying (without even seeing the watch) or selling a watch I feel confident that it is exactly as he describes. I highly recommend Steve. His work ethic is exceptional, his integrity, trustfulness and honesty have made him a great salesman/watchmaker but also a great friend."
"As a collector of Rolex watches as well as a hobbyist buyer and seller, I have had many fine experiences with Steve as my service tech over the last number of years. The care that has been taken with my timepieces as well as the personal interest Steve has shown me is second to none. It's always a pleasure to be made to feel like you are his most important customer."
"I want to take a minute to let you know how effortless you made selling my vintage Omega. Your expert evaluation and exceptional photographs helped assure I received top value for my watch. You expedited the transaction and were a real pleasure to deal with. I recommend you highly."
"My wife and I have had many dealings with Steve, everywhere from purchasing, selling and repairing our Rolex watches.
During all of our transactions we were dealt with in a professional and courteous manner. We were always treated fairly and with absolute honesty. He always negotiated a fair price on items I was selling and got the best price on items I was buying. Repair costs were always pre-estimated accurately and his warrantee’s were always honoured promptly.
I highly recommend this man in any endeavour as I believe in his integrity."
"Steve is a highly skilled certified master watchmaker who specializes in the sale and service of high-end watches – including Rolex. We visited Steve for a quote & agreement to consign a Tudor watch. It took a few months for the Tudor to sell as Steve felt the prices offered were too low. However once a fair deal was made & accepted, we received our payment within a day via e-transfer. We also left another watch for repair, which was completed within reasonable time & cost.
We have no hesitation recommending Steve for high-end watch purchases, consignment, or repairs."
Neil & Barbara Sterritt