Hourglass Watch and Jewelry Corp ("Hourglass") will service every watch sold on our website for a period of 1 to 2 years after purchase – brand dependent. Watches that show symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under warranty. Our warranty does not cover "external damage" to the product.
What's Not Covered
The Hourglass warranty does not cover any damage resulting from, water/moisture damage. Additionally, the Hourglass warranty does not cover any damage to the watch case, crystal/glass, watch bracelet/band, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Damage that occurs due to having the watch serviced by a third party null and voids the warranty from Hourglass.
This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions which exceed the watch manufacturer’s water resistance guidelines. Watches that are labeled as water resistant feature a screw down crown. The crown must be screwed down properly at all times to keep the watch casing from receiving water damage inside the stem. Water damage is not covered under the warranty by Hourglass nor any manufacturer. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.
External wear-and-tear from daily, normal use.
External damage to the product. Any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
Defects caused by outside force or improper use. ANY such incidental damages which occur by dropping or banging the timepiece. Any loss of stones or gems on the outer portion of the watch or watch face. Outside modifications and third party repair attempts will void the warranty.