PRIVACY AND SECURITY
Hourglass Watch & Jewelry Corp ("Hourglass") value our customers and respect your privacy. As part of our business, we collect information about you through our website and secure forms as part of our sales, lease and finance services agreement. As described in this policy, we may share your information with our affiliated companies, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.
This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears above. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time.
"How do I contact you?", below.
What kind of information does Hourglass collect?
We may collect personal information from you, such as your name, social insurance number, email address, postal address, phone number, credit card number, gender, birthday, etc., when you visit our website, save your information with us online, apply for a credit check prior to entering into a lease or finance agreement, contact us with a question or concern, provide testimonials or participate in a survey. We maintain a record of your product interests and the purchases you make online or by phone.
How does Hourglass use my information?
- We may use your personal information in the following ways:
- To process and fulfill your order, including to send you emails to confirm your order status and shipment.
- To communicate with you and, with your consent when required, to send you information by email, postal mail, telephone, text message, or other means about our products, services, and promotions, unless you have directed us not to contact you with promotional communications.
- To administer and fulfill promotions and programs in which you participate
- To help us learn about your shopping preferences and purchasing history
- To help us address problems with and improve and develop our site design, products and services
- To enhance your shopping experience
- For our internal business purposes, such as to analyze trends and statistics, for audits and to determine the effectiveness of our business
- To protect the security or integrity of our website and our business
- To contact you if necessary regarding your transactions, your account, changes to our terms, conditions, and policies, and/or for other administrative purposes
You always have the choice not to receive marketing information or calls. For instructions on opting out, please see the section entitled, "How do I make choices about receiving promotional communications?", below.
Does Hourglass share my information?
We may share your personal information in the following ways:
- We may share your information with our affiliated companies, for their use consistent with this policy, including for marketing purposes.
- We may share your information with our service providers who manage our customer information and perform services on our behalf, such sending communications to our customers, processing credit cards, processing monthly payments, fulfilling your requests, or helping prevent, detect and investigate fraudulent or suspicious activities and transactions. We do not authorize any of these service providers to make any other use or disclosure of your information.
- We may share your information when we team up with another company to offer or provide products, services, contests, or promotions to our customers.
- We may share information about you if necessary, in our good faith judgment, to: (1) comply with laws or regulations or in response to a valid subpoena, order, inquiry or request from government or public authorities in any country in which we operate, including the U.S. and Canada; (2) protect the rights, privacy or safety of Hourglass or others; (3) protect against fraud or other illegal activity or for risk management purposes; (4) permit us to pursue available remedies or limit the damages we may sustain; or (5) enforce our policies or the terms and conditions applicable to any contest, promotion or program.
In the unlikely event of a reorganization, sale, merger, joint venture, assignment, transfer or other disposition (including without limitation in connection with any bankruptcy or similar proceeding) of all or any portion of the business, assets or stock of HOURGLASS, our customers' personal information and other information we have collected as described in this policy may be among the transferred business assets and may be shared with other parties.
How do I access or change my information?
You can review and change certain personal information related to your use of our online site (such as your name and contact information). To access your information at our website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.
You can also ask us to update your personal information by contacting us as described in the section entitled, "How do I contact you?", below. Please note that any request to update your personal information may take up to 10 days for your email request and 6-8 weeks for your postal mail request.
How do I make choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, from us, you can let us know by contacting our customer service as described in the section entitled, "How do I contact you?", below.
Please be sure to include your full name and the email address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from us.
If you change your mind, you can start receiving promotional communications by email from us again by re-signing up for email when you visit our website, or by contacting our customer service as described in the section entitled, "How do I contact you?". You can start receiving promotional communications by mail from us again by contacting customer service.
Please note that when you make a purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
How does Hourglass protect kids' privacy?
Hourglass is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. Our website is a general audience site and is not targeted to or intended for use by children.
How does Hourglass collect and use non-personal information?
Non-personal information includes information that does not identify you. It also includes aggregate information, for example, using personal information to calculate the percentage of our customers who like a particular brand.
Hourglass may use non-personal information and share it with other third parties for any purpose. Hourglass may combine non-personal information with personal information, such as combining your geographic location with your name, but if we do this the information will be treated by us as personal information for so long as it is combined.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our website.
We may combine the information we collect through cookies with other information we have collected from and about you. This information may be used to improve our website, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes.
How does Hourglass collect and use IP addresses?
Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number is logged automatically in our server log files whenever you visit our website, along with the time of your visit and the pages that you visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. Except where otherwise required by law, we treat IP addresses, server log files and related information as non-personal information.
How do I know my personal information is secure?
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information from unauthorized access, acquisition or disclosure.
When you enter your personal information on our website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us.
Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure, you must immediately notify us of the problem by contacting us as described in the section entitled, "How do I contact you?" below. If you choose to notify us by physical mail, this will delay the time it takes for us to respond to the problem.
If for any reason you cannot access the secure server, please feel free to place your order with us by telephone at the number listed in the section entitled, "How do I contact you?", below.
What is "phishing"?
"Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
What about links to other websites?
How long do you retain my information?
We will retain your personal information for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
How do I contact you?
Hourglass Watch & Jewelry Corp
1343 Meadowood Way
Qualicum Beach, BC V9K 2S4
Call Toll Free: 888.987.4739
Additional information for Canadian customers
Storage of your personal information:
Personal information about you is or may be stored in servers hosted in various countries, including in the United States and Canada. Your personal information may be subject to the laws of the countries in which it is stored or used, and those countries may have a different data protection regime than the country in which you reside and under the laws of those other countries, in certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information. By providing us with any personal information, you consent to the transfer of your personal information to other countries, such as the United States, which may have a different privacy regime from your country of residence.
Our affiliated companies:
Our service providers:
We require that our service providers appropriately protect personal information and use it only to provide services to us. These service providers are or may be located in the following countries: Canada and the United States.
Requests to access, change, update, delete or suppress your personal information:
You can contact us as described in the section entitled "How do I contact you?" (above) to request access to or more information about the use of personal information or to ask us to change, update, delete and/or suppress personal information. You must clearly indicate: the information that you wish to have changed; the information that you wish to have suppressed from our database; or the limitations you wish to put on our use of your personal information. Please note that certain personal information may be exempt from such access, correction, deletion or suppression rights pursuant to local data protection laws. We will respond as required by applicable law.