FREQUENTLY ASKED QUESTIONS

Hourglass offers flexible financing and leasing options to qualified customers. Site registration required.

No. Our services extends to precious stones and jewelry; from gemstones to custom designed engagement rings.

Available term lengths are 3/6/9/12/15/18 months.

Yes. New merchandise come with the manufacturer's warranty. Previously enjoyed or serviced goods are warrantied directly by Hourglass.

Yes. Trade-ins are accepted on a case by case basis. Contact us for more details.

1) Complete the Consignment / Trade-in form: Enter as much information as possible. The more information you provide, the more accurate your quote will be.

2) Provide an estimate: After receiving your submission, we will provide you with an estimated trade-in value based on photos and information you provided. This offer is non-binding and subject to the physical inspection of the merchandise.

If the offer is unacceptable, you may have us list your item on a consignment basis. Applicable fees apply.

3) Ship your product: if the estimated trade-in value is acceptable, ship us your merchandise for inspection and verification.

4) Authentication: After receiving, authenticating and evaluating the condition of your trade-in, we will provide a firm offer on the trade-in credit value.

5) Applying Credit To Purchase: If accepted, we will apply the credit balance towards your new purchase.

Yes. Consignment is offered on a case by case basis and is subject to a $100 listing fee. Contact us for more details.

Yes, clients are able to exercise the option to buyout an item at the end of their lease term. Residual values are determined at the time of contract signing.

If the product is lost or damaged, you must notify Hourglass immediately. Under no circumstances are clients permitted to have third-party vendors, certified or not, work on or service our products.

Insurance coverage is mandatory for the full term of all finance and lease agreements. Customers are required to insure the full appraised value of the merchandise under their personal insurance plans. An appraisal certificate will be provided by Hourglass for submission to respective insurance companies. An insurance binder bearing Hourglass Watch & Jewelry Corp. as a payee must be provided prior to the release or delivery of any merchandise.

Hourglass employs the rating scale below to provide customers with a fair means to rate and describe the articles offered on our site.

Unworn– Product is sealed with Factory protective labels still in place.

Mint– Product is less than 1 year old and exhibits no wear to the naked eye. Factory protective labels may still be in place.

Excellent– Product exhibits very light wear with no dents or dings.

Very Good– Product has some signs of wear. Small dents or dings may be present. Crystal (for watches only) may have visible chips or scratches.

Good– Product shows visible wear to the naked eye. Crystal may show visible scratches and/or chips.

All watches have been mechanically serviced but aggressive polishing is by request only as some customers wish to preserve the authenticity of the timepiece.

No, account registration is not mandatory to use our site. Most information is available to view without a registered account. However, an account is required to commence finance agreements, to set-up consignments/trade-ins and to upload secure files.

Click on “Register / Sign-in” at the top right corner of your screen. Select “Register” and complete the sign-up process.

Your Hourglass account is created using your full name, phone number, current address, and date of birth. This combination as part of our fraud prevention policy, helps Hourglass verify and confirm your identity at the time of registration. Additional information may be required under some circumstances.

Passwords are easy to forget, so we've made yours easy to recover! Simply click on “Forgot Password” within the “Register/Sign-in” tab and provide us with the email address your account was created on. We will email you a verification code that you can use to reset your password. Similarly, you can also retrieve a forgotten username by clicking on the "Forgot Your Username?" link on the login page. After entering the email address associated with your account, your username will be emailed to you.

At Hourglass we take your privacy and security seriously. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. For more details, refer to our Privacy and Security policies.